Refund Policy

At Victory Counselling, we are committed to your mental well-being and strive to ensure you are satisfied with our services. Our Refund Policy is designed to be fair, transparent, and in compliance with Indian consumer protection laws, especially relevant for service-based providers in Kerala.

We understand that starting therapy is a significant step. We want you to feel confident in your choice. However, we also believe in the value of our time and the therapeutic process. This policy outlines the circumstances under which refunds are provided.

A.    Cancellations by Client
-    Cancellations made more than 24 hours in advance: Partial refund or you can reschedule your session (subject to availability) at no extra cost.
-    Cancellations made within 24 hours of the scheduled time: No refund will be issued, or you can reschedule once, subject to availability. This is because it is often too late for us to offer that time slot to another client.
-    No-Show (Client does not attend the session): No refund will be issued, as the time was reserved exclusively for you.

B.    Cancellations by the Counsellor: If Victory Counselling has to cancel your session for any reason, you will be offered a full refund or the option to reschedule the session at a mutually convenient time.

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C.    Rescheduling can be done for a maximum one instance. 

-    We strive to process the refund/s through the original payment method.
-    It may take 5-7 business days for the refund to appear in your account, depending on your bank or payment gateway.
-    We do not offer refunds for services already rendered or for a package of sessions once a significant portion has been used.

To request a refund or discuss any billing issues, please contact us at victorycounsellor@gmail.com. Please have your appointment details ready.