Privacy Policy

Last Updated: 20 August 2026

At Victory Counselling, we are deeply committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you visit our website or engage with our counselling services. We adhere to the principles of confidentiality enshrined in the Mental Healthcare Act, 2017, and the data protection standards set by India's Digital Personal Data Protection (DPDP) Act, 2023.

Information We Collect

We may collect the following types of information:

Personal Identification Information: Name, email address, phone number, and any other details you voluntarily provide through our contact forms or appointment requests.

Sensitive Personal Data: Given the nature of our services, we may collect details about your mental health, which is considered sensitive personal data. This information is collected only with your explicit, informed consent and is necessary for providing you with effective counselling.

Automatically Collected Information: Like most websites, we may collect non-identifying data such as your IP address, browser type, and the pages you visit to help us improve our website's performance.

How We Use Your Information

-   To schedule and confirm appointments.
-   To provide you with counselling services tailored to your needs.
-   To respond to your inquiries and communicate with you.
-   To ensure the security and integrity of our services and comply with legal obligations.

How We Protect Your Information

We implement robust administrative, technical, and physical safeguards to protect your data, in line with the requirements of the DPDP Act. This includes using encrypted and password-protected systems for storing client notes and records, and restricting access to your data only to your designated counsellor and necessary administrative staff.

Your Rights

In accordance with the DPDP Act and the Mental Healthcare Act, you have the right to:
-   Access the summary of your personal data we hold.
-   Correct or update any inaccurate information.
-   Request the erasure of your data, subject to legal and clinical record-keeping obligations, to ensure continuity of care for your safety .
-   Withdraw your consent for data processing at any time.

Data Retention

We retain your personal and health data only for as long as necessary to provide you with services, comply with our legal obligations, and resolve disputes. As per standard medical and legal practices, records are retained for a period as prescribed by law (e.g., up to 3 years for patient records).

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Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page.

If you have any questions about this Privacy Policy or your data, please contact us at victorycounsellor@gmail.com.